Devices
Every computer with Connect installed, and its status.
Checking your access…
Computers by client
Device
UnknownRemote assistance is not available yet, so no screen can be shown for this device.
Remote input
Session diagnostics No active session
- Launch
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- Helper
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- Started
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- Stream ready
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- First frame
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- Video pipeline
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- Frames
- 0
- Agent stream
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- Frames sent
- 0
- Capture
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- Stream log
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- Frame latency
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- Command
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Send files to this computer and copy files from it. In the session you can also drag files onto its screen, or copy them on your PC and press Ctrl+V. Files go to the signed-in person's Downloads unless you pick another folder. File transfer is in preview.
| Name | Action |
|---|---|
| Enter a path and choose Browse to list directories. | |
Admin tools open an isolated admin workspace on this computer, with PowerShell, Command Prompt and system tools in its taskbar. The person signed in keeps their own desktop, the session notice stays on their screen, and the session appears in Session history. Admin tools are in preview.
Screen
Recent sessions
Notes
Checks and scripts
Status
- Needs attention
- Last check-in
- Never
- Signed-in user
- Not reported
- Assigned to
- Idle
- Uptime
System
- Operating system
- Not reported
- Connect agent
- Not reported
- Model
- Processor
- Memory
- System drive
- Mac permissions
- Connect agent
- High memory
- Serial number
Network
- Hostname
- Public IP
- Private IP
- MAC address
- Time zone
Setup
- Client / location
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- Tags
- Added
- Unknown
- Unattended access
- Off
- Admin tools
- Checking…
- Device ID
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Overview
What needs you across your computers, support sessions and AI support.
Needs you
Computers by client
AI support today
AI working now
Recent AI requests
Fixes being watched
Sessions
Help someone whose computer doesn't have Connect: they enter a code, and you join.
| Session | Computer | Guest | Technician | Code | Actions |
|---|
Sessions
A record of past remote sessions: who connected, to which computer, and when.
| Device | Technician | Started | Length | Status | Notes |
|---|
AI support
Requests the AI worked on, from Teams or Slack IT help and from technicians.
Awaiting approval
| Request | Asked by | From | Computer | Client | Status | Outcome | Took | Ticket |
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| Computer | Client | Requests | Fixes | Undone | Handed to a technician | Last request |
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Transcript
Team runbooks
What worked before, saved from finished sessions. Approved runbooks are suggested to the AI for matching complaints; every step still follows your AI support settings, consent and approvals.
AI support
Requests people send in Teams or Slack, and where each one stands.
| Requester | Client | Computer | Request | Status | Updated |
|---|
Request
Setup
Create and manage the installers that add computers to Connect.
Only owners and admins can see installers
Ask an owner or admin of this organization to add computers for you. Roles are managed in Accred Hub.
| Name | Created by | Created | Status | Uses | Actions |
|---|
Deploy with Intune / MDM / Group Policy
No client has an enrollment code yet. Use Add device and choose Windows (.exe) or Windows (.msi) to create one, then come back here.
- Intune detection rule
- Manually configure: File. Path
%ProgramFiles%\Accred Connect Agent, fileRemoteSupport.Agent.exe, detection method File or folder exists, 64-bit: Yes. - Install behavior
- System. Device restart behavior: No specific action.
- Return codes
- 0 success · 1707 success · 3010 soft reboot · 1641 hard reboot · 1618 retry (another install running) · 1603 failed: the reason is in
%ProgramData%\RemoteSupport\install-error.log - Group Policy
- Group Policy can't pass the code on a command line. Assign the MSI with a transform (.mst) that sets ENROLLMENTCODE; the deployment guide has the one-line script.
- After install
- Nothing appears on screen. The computer shows up under its client within a minute. The person sees Accred Connect only when a support session or AI support starts (its tray icon sits in hidden icons until then).
Setup
The clients and locations you support, and the devices in each.
| Client | Locations | Devices | Online | Unattended access | Actions |
|---|
Loading settings…
Settings
General
Organization
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Name
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Your role
New devices
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Filled in on Add device, and used for any installer created without a location.
Remote access
Unattended access
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Allow unattended access in this organization
The master switch. Each client has its own switch on Setup › Clients, on for new clients, and a computer’s page can turn it off for that computer. Turning this off turns it off everywhere; turning it back on restores each client’s setting.
Screen previews
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Show screen previews in the device list
A small picture of each online computer’s screen, refreshed about every 15 seconds while a technician has it open. Only computers with unattended access, and only Owners and Admins see them.
Installers
Admin tools Preview
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Off or On by default sets the box on Add device. Never stops anyone adding them to an installer; computers that already have them keep them.
Many-computer installers (.msi)
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Filled in on Add device.
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No installer can add more computers. 2 to 500.
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Filled in on Add device.
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No installer works for longer. 1 to 30 days.
Updates
Automatic updates
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Update agents automatically
Windows computers and Macs install each new signed agent when no session is running, and go back to the previous one if it fails.
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Update the technician app automatically
The technician app installs a new signed version when a session ends.
Notifications
Bell alerts
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A computer finishes enrolling
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An unattended session starts
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An admin tools session starts
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Always sent
An AI support change waiting for approval, and a remote tool alert.
Who gets them
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The technician who started a session isn't alerted about it.
AI support
Access
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Turn on AI support
An AI assistant can check and fix enrolled computers, with the person's consent. Every step is kept in Session history.
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What the AI may do on its own
Consent and approval
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A technician approves these in Session history before they run. Destructive: deleting, ending programs, uninstalling, resetting, restarting, permissions, or a command Connect cannot read. Changes that only affect the person at the computer (restarting, signing out, their own browser, Outlook cache or old downloads) are approved by that person instead, with a save-your-work countdown for a restart, unless you choose Every change or it is outside business hours.
Business hours
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Only during business hours
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Days
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Commands
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One pattern per line; * matches anything. Left empty, any command the other settings allow can run.
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One pattern per line. A blocked command never runs, even when it is also allowed.
Privacy in AI screenshots
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Grey boxes cover hidden areas before a screenshot leaves the computer. This helps hide private details; it isn't a guarantee. Windows computers; saved straight away.
Meeting-ready check
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Check computers when a meeting starts
When a Teams or Zoom meeting window opens on a Windows computer, Connect checks the microphone, sound, camera privacy and network, and tells the person only when something is wrong. They choose any fix. Saved straight away.
Preferences
Display
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Appearance
Applies in every Accred app.
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Display density
Saved in this browser.